💠 Carta is making it too difficult to cancel subscriptions, some founders say
Running a startup can be costly due to numerous subscriptions, including expensive cap table management software. Carta, the leading provider in this sector, faces criticism from founders like Sudarshan Sridharan and Adam Ryan, who claim it is difficult to cancel subscriptions. Sridharan noted that a cancellation meeting was only available after his renewal date, prompting him to dispute the charge with his credit card company. Carta attributed these scheduling issues to a "one-time staffing challenge" and emphasized the importance of these meetings for a smooth cancellation process.
Competitors like AngelList and Pulley allow customers to cancel subscriptions easily, without requiring appointments. Despite the criticism, many founders still praise Carta’s product. However, the company has faced scrutiny in the past, including allegations of mishandling private cap table data.
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Running a startup can be costly due to numerous subscriptions, including expensive cap table management software. Carta, the leading provider in this sector, faces criticism from founders like Sudarshan Sridharan and Adam Ryan, who claim it is difficult to cancel subscriptions. Sridharan noted that a cancellation meeting was only available after his renewal date, prompting him to dispute the charge with his credit card company. Carta attributed these scheduling issues to a "one-time staffing challenge" and emphasized the importance of these meetings for a smooth cancellation process.
Competitors like AngelList and Pulley allow customers to cancel subscriptions easily, without requiring appointments. Despite the criticism, many founders still praise Carta’s product. However, the company has faced scrutiny in the past, including allegations of mishandling private cap table data.
💬 Source
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