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ㅤ ㅤ TERMS AND CONDITIONS ★ ㅤㅤㅤㅤ
01. Clients are expected to stay informed about the purchase order through
@ThePoetPalette.
02. The standard processing time is 1 to 2 weeks. Please note that there are working hours and weekends that are excluded from the processing time.
03. References are accepted if it’s from social media such as Behance, TikTok, Instagram, Pinterest, etc. However, we do not accept references from other stores, and direct replication are strictly forbidden.
04. A full payment or a minimum 50% deposit payment is required before the processing of your order. We receive any transactions through QRIS, Dana, Gopay and SPAY.
05. Clients are able to a maximum of 3 minor adjustments in the next 24 hours after receiving the initial draft. Major revisions will incur additional fees.
06. Once the order has been purchased, cancellations will not be eligible for a refund. A cancellation fee will applied after 24 hours of the purchased time.
07. Unless a different format is explicitly agreed upon beforehand, all completed designs will be delivered as PNG, or JPG files.