Plus Messenger FAQ


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Plus Messenger FAQ

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APP DOES NOT CLEAN CACHE TO ZERO SIZE

Official Telegram app has bug in 7.2 version: when you clean cache app says cache is cleaned, but user data can still take much space on device (sometimes few gigabytes).
Plus Messenger is based on official Telegram app source code, so Plus v7.2.x.x has this bug too. There is no way to clean user data to zero (or close to zero) in Plus Messenger v7.2.x.x.
Please wait for new official app version (stable, not beta!). We hope this bug is fixed there.


As of Plus 7.0, video calls have been added to the app.

To use video calls, navigate to the other person’s profile. Then click the video call icon, to the left of the call icon.

Notes:
• Both you and the person you’re trying to video call need to be on 7.0 or above.
• If you do not see the video call icon, make sure the other person accepts calls from you and has updated their app.
• Any issues with video quality, lag, etc. will have nothing to do with Plus. You will need to contact Telegram Support if you want to report any problems with video calls.

Update the app:
click here


ARCHIVE

Archive is a separated place where you can move chats which you do not want to see in main chat list.

How to open Archive?

Way №1
1. Switch to "All" cloud folder.
2. Swipe it to the top.
3. Swipe it down one more time: Archive will appear on the top of the screen.
Please note! Turn on P1.26 Show 'Archive chats' in any tab to be able to open Archive from any tab.

Way №2
1. Open app menu and tap on "Archive" item.
If there is no "Archive" item in app menu, add it there by tuning P3.3 Show menu options.

How to move chat from main list to Archive?
1. Open chat list.
2. Tap and hold chat. Wait until it is marked.
3. If you need to move few chats, tap on each of them.
4. Tap on box button on the top of the screen.

How to move chat from Archive to main list?
1. Enter Archive.
2. Mark all chats you want to move.
3. Press box button on the top of the screen.

Sometimes chat comes back itself. It happens when
1. Chat notifications are on and new message appears in the chat.
2. Chat notifications are off and somebody mentions you in this chat.

Any settings?
1
. P1.26 Show 'Archived chats' in any tab. Turn on to be able to open Archive from any tab.
2. P1.32 Archive chat by swiping to the left.
3. P1.34 Remove 'Archived chats' from list. If on, then Archive won't appear on the top of the list. Use app menu to enter Archive. If no "Archive" in app menu, add it there by tuning P3.3 Show menu options.
4. Long tap on Archive on the top of the screen to be able to
👉 Mark all archived chats as read.
👉 Pin Archive on the top of chat list.




APP UPDATING

If you need to update Plus Messenger, use the official sources at:

1️⃣ Google Play Store: https://play.google.com/store/apps/details?id=org.telegram.plus

2️⃣ APKMirror: https://www.apkmirror.com/apk/rafalense/plus-messenger
(open the site, scroll down to "All versions" section, and download the first file there).

3️⃣ AppCenter: https://install.appcenter.ms/users/rafalense-70ux/apps/plus-release/distribution_groups/public
(will update automatically)

4️⃣ Huawei AppGallery: https://appgallery.huawei.com/#/app/C102568417

🚫 Do not install Plus Messenger from APK files if they are downloaded from any other sources! Malware can be embedded in these APK files, which can send your private data to scammers and putting you, your contacts, and your chats at risk.

ℹ️ Feel free to subscribe to official Plus Messenger channel @plusmsgr to get news about new versions.


ACCOUNT PROTECTION

Telegram provides the way to see all devices/apps where your account is logged in. Such logins are called "Active sessions". "Current session" is an active session from which you look at active sessions list.

You can open active sessions list in 3 different ways:
1. Settings / Devices.
2. Settings / Privacy and Security / Active sessions.
3. tg://settings/devices.

On the top of the screen there is current session, on the bottom - all active sessions. If you want to stop using your account on any device/app, tap on it to terminate corresponding session.

Please note: if your current session started less than 24 hours ago, you can't terminate any sessions from current one. Wait for 24 hours since current session started.

You can also protect your account by setting two-step verification password. More details are on official Telegram website: https://telegram.org/blog/sessions-and-2-step-verification.


Plus Messenger provides quick access to some settings by internal URLs.

Here is the list:

Official Telegram Support
tg://settings/faq: official Telegram FAQ
tg://settings/tgsupport: official Telegram support service

Privacy and Security
tg://settings/privacy: common Privacy and Security settings
tg://settings/lastseen: last seen settings
tg://settings/devices: manage a list of devices where current account is logged in

Data and Storage
tg://settings/storage: cache settings and cleaning
tg://settings/data: auto downloading / playing

Folders
tg://settings/folders: folders settings
tg://settings/managetabs: tabs in forwarding dialog

Translation
tg://settings/translatelang: change translation language (p2.41)

Other
tg://settings/proxy: proxy settings
tg://settings/notifications: notifications
tg://settings/themes: chats settings
tg://settings/change_number: change current account phone number

Dialogs
tg://settings/plusdetails (or just tg://plusdetails): send Plus details
tg://debugmenu: debug menu


As of Plus Messenger 6.0, the app @dbsergey/plus-messenger-6-1-1-464d29b8f24d' rel='nofollow'>supports‌ Telegram folders.

Important notes about folders:

1. Folders settings are available here: tg://settings/folders.

2. Plus Messenger supports both Local folders (you know them as tabs) and Cloud folders. Cloud folders are synchronizing among all your devices. Local folders are displayed only in Plus Messenger.

3. See more detailed article about folders here: https://medium.com/@dbsergey/plus-messenger-6-1-1-464d29b8f24d


If you are experiencing connection issues (can not connect, slow speeds, etc.) with Plus Messenger, this can be due to a number of factors.

These can be but are not limited to: extreme load on Telegram’s servers, ISP throttling Telegram, ISP blocking Telegram’s servers, bad network connection, network overloaded (too many people using network at once), Telegram throttling speeds for your connection, your device is slow, etc.

If your ISP is throttling/blocking Telegram, then you can use a proxy to bypass the restriction.

If it is your connection that has issues, we can’t assist. Use a different network and try again.

To check if there is some issue with Telegram DataCenters you can look at this channel. If some of those gifs doesn't load it might mean there is an issue with the connection to that DataCenter.

Note: internet speed does not matter. You can have a 1 Gbps connection, but if your ISP throttles Telegram to 1 Kbps this is the limit for Telegram communications.

Keep in mind, Plus Messenger is simply a Telegram client. You are connecting to Telegram’s servers when you use Plus Messenger. Therefore, connection issues are between you, your ISP, and Telegram themselves.




Forward from: Telegram Beta
Some Android users (i.g. Oppo/Realme/Vivo) reported that their Telegram app auto download media to their gallery.
They already go to the Settings and toggle off the setting as usual but still the media auto-downloaded to their gallery.

How to fix

1️⃣ Open a file manager app (i.g. Amaze File Manager, Solid Explorer). Go to Internal Storage > Telegram > Telegram Audio/Documents/Images/Video

2️⃣ Create a “.nomedia” file using file manager in those folder.

@Telegram #Android #tips


If you need to download the Plus Messenger APK, use the official sources at:

Google Play Store:
https://play.google.com/store/apps/details?id=org.telegram.plus

APKMirror:
https://www.apkmirror.com/apk/rafalense/plus-messenger/
(open the site, scroll down to "All versions" section, and download the first file there)

AppCenter:
https://install.appcenter.ms/users/rafalense-70ux/apps/plus-release/distribution_groups/public
(will update automatically)

Huawei AppGallery:
https://appgallery.huawei.com/#/app/C102568417

This way, the author can keep track of the number of downloads the APK has.


My emojis look ugly. Plus Messenger shows system emojis instead of Telegram emojis

Disable the Show phone emoji (P0.2) option.
https://t.me/plusmods/p0.2

You can also toggle the option by long pressing the keyboard icon.


How to contact Telegram Support?

Settings > Help > Ask a Question > Ask a Volunteer
or
tg://settings/tgsupport

If you can't log in to your account, please use this form:
https://telegram.org/support


Via Twitter
In English 🇬🇧
https://twitter.com/telegram

In Spanish 🇪🇸
https://twitter.com/telegram_es

In Italian 🇮🇹
https://twitter.com/telegram_it

In Korean 🇰🇷
https://twitter.com/telegram_kr

In German 🇩🇪
https://twitter.com/de_telegram

In Arabic 🇦🇪
https://twitter.com/telegram_arabic

For users from Brazil 🇧🇷
https://twitter.com/telegram_br


Telegram has a special account that can help you with login problems, https://twitter.com/smstelegram. This account is official. Don't be afraid to DM it the number you use for Telegram, they need this info to investigate issues.


I can't see formatted texts like bold, italic etc.

Disable Use device font (P0.1) setting in Plus Settings
https://t.me/plusmods/p0.1


Why don't you add ghost mode feature to Plus Messenger?

Because it againsts Telegram API Terms of Service.

"1.4. It is forbidden to interfere with the basic functionality of Telegram. This includes but is not limited to: making actions on behalf of the user without the user‘s knowledge and consent, preventing self-destructing content from disappearing, preventing last seen and online statuses from being displayed correctly, tampering with the ’read‘ statuses of messages (e.g. implementing a ’ghost mode'), preventing typing statuses from being sent/displayed, etc."


How do I delete my account?

Only delete your account if you no longer want to use Telegram. You may not be able to sign up again immediately.

To delete your account, go to this page:
https://telegram.org/deactivate

• It is easier if you use a non-mobile browser.
• Open the link and log in.
• Telegram will send the login code in a private message (not SMS).

See this guide for details:
https://telegra.ph/delete-telegram-account-FAQ


How to convert my group to supergroup?

To convert a normal group to a supergroup, do any of the following:

• Make the group public.
• Change group chat history visibility.
• Restrict a member.
• Change default admin permissions.

The group will also become supergroup automatically when its members reach 196.


Note:
"The group was upgraded to a supergroup" notification won’t show on Plus Messenger v5.2 and newer.


Where can I get support for Plus Messenger?

🇬🇧 English/international group
@plusmsgrchat

🇪🇸 Spanish group
@TodoSobrePlusMessenger

🇷🇺 Russian group
@plusmsgrchatru

🇺🇿 Uzbek group
@plusmsgrchatuz

🇮🇷 Farsi group
@plusmsgrchatir

🇸🇦 Arabic group
@plusmsgrarchat



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