About @Wallet Support
@wallet is tightly integrated with Telegram, but formally it is a separate service. Telegram administration is not responsible for it and does not provide support to its users.
You can get answers to questions about the @wallet service in the following ways:
1. Via the official support bot. Its contacts are available in the description of the @wallet bot. At the time of writing this post, it is @wallet_supportbot.
2. Some questions are answered in the official FAQ of the Wallet. The link to this FAQ is given by the support bot in response to the start command.
3. The Wallet has an official channel @wallet_news with linked group @wallet_news_en_chat. You can also ask questions there.
Links to the support bot, to the FAQ and to the official channel are also available in the Wallet web application in the "Settings" section.
Please note: @wallet is a custodial wallet. The data is stored on the server, not on your device. You can only access your account on this server using your Telegram account. If you lose access to your Telegram account, it will be difficult to restore access to your Wallet data, although in some cases it is still possible: see the section “I lost access to my Telegram account. What to do” in the Wallet FAQ.
@wallet is tightly integrated with Telegram, but formally it is a separate service. Telegram administration is not responsible for it and does not provide support to its users.
You can get answers to questions about the @wallet service in the following ways:
1. Via the official support bot. Its contacts are available in the description of the @wallet bot. At the time of writing this post, it is @wallet_supportbot.
2. Some questions are answered in the official FAQ of the Wallet. The link to this FAQ is given by the support bot in response to the start command.
3. The Wallet has an official channel @wallet_news with linked group @wallet_news_en_chat. You can also ask questions there.
Links to the support bot, to the FAQ and to the official channel are also available in the Wallet web application in the "Settings" section.
Please note: @wallet is a custodial wallet. The data is stored on the server, not on your device. You can only access your account on this server using your Telegram account. If you lose access to your Telegram account, it will be difficult to restore access to your Wallet data, although in some cases it is still possible: see the section “I lost access to my Telegram account. What to do” in the Wallet FAQ.