The first public account of the battery catastrophically failing in an iPhone XS Max has surfaced, and may result in legal action after Apple refused to replace the device for free when the owner wanted to retain the destroyed device.
A three-week-old iPhone XS Max reportedly caught fire and exploded while in the pocket of an Ohio resident on December 12. A man who identified as Josh Hillard, said that he was at lunch at 3:00 p.m. when he noticed a smell and felt a "large amount of heat" and then green and yellow smoke coming from his iPhone XS Max.
"A VP of our company put the fire out with a fire extinguisher because he heard me yelling," Hillard told iDrop News. "Once the phone was extinguished, I was left with a hole in my pants, fire extinguisher on my pants/shoes, and some pain/irritation in my buttocks region where the pocket of my pants was located."
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