Four lenses for evaluating any feature: the job it does, the behaviour it shapes, its place in the system, and the friction it creates. The best question may be the simplest: if this feature didn’t exist, what would users actually do instead?

Research becomes UX theater when it produces workshops and reports but never changes the product. A sharp rule from the article: share the decision, evidence, and next step — not a 100-page deck no one will open

As execution gets faster and cheaper, teams are increasingly tempted to skip discovery and jump straight to solutions. The uncomfortable consequence: AI can help you build the wrong thing faster than ever

Neurodivergent users can face challenges with executive function, communication, and sensory processing. The practical takeaway: design for simplicity, clarity, control, and support — because neuroinclusive design often improves the experience for everyone

A practical map of 10 research tools matched to specific methods — from recruitment and moderated testing to diary studies, IA, analytics, and repositories. The core rule is simple: choose the research method first, then pick the smallest tool that supports it without duplicating your stack

A map of 8 emerging Voice AI patterns — from avatar calls and AI phone agents to dictation and ambient assistants. The useful part is how each pattern changes the agent’s perceived role, and with it the UX rules for turn-taking, interruption, memory, and recovery

Intent-driven design replaces chains of menus, filters, and forms with one goal the system executes for you. The provocative shift: future UX may be judged less by interaction quality and more by how completely the interface disappears