Subscriber conversations: structure, tracking, and tracker conversions. A full-blown CRM inside AlterCPA TOP. Part 3 📞
Alright, kittens. By now you know what the CRM inside
AlterCPA TOP is, what it can do, and how it can generate a lot more revenue if Telegram is part of your funnel. Maybe you've even started thinking about building your own Telegram funnel, because the toolkit is honestly pretty damn powerful.
Now it's time to show you how the team functionality works under the hood. And how to set it up so operators don't steal each other's chats and your support team doesn't turn into complete chaos.
Operators live inside teams. Each team can be granted access to any number of bots.
There are three roles inside every team:
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Operator. Replies to conversations. Has access only to the bots and channels they've been granted.
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Team Lead. Same as an operator, but can also reassign conversations between operators and view performance stats to fire the slackers and reward the hardworking ones.
➡️
Admin. Manages permissions, adds operators, removes operators.
Then there's a fourth role that exists outside all teams. The god-tier role.
Owner. The Owner manages teams, permissions, and billing. Owners don't work in chats. If you want to answer users yourself, create a separate Operator account.
Now let's introduce two important concepts: Pool and Claim. New conversations land in a shared pool. An operator takes ownership by claiming a conversation. From that moment on, it's theirs. Everyone else sees that it's occupied and can't steal it halfway through.
No more «I already typed the whole reply and someone grabbed the chat before I hit Send.»
Claim it. It's yours. Work in peace.
If an operator goes offline, though, their conversations automatically return to the pool so customers aren't left waiting until Monday morning for their favorite support agent.
There's also Sticky Mode. That's permanent conversation ownership. Perfect for VIP clients when you've built an actual relationship and want them talking to the same operator every time.
And while we're here...
There's a handy Give me the next one button. Operators don't have to browse lists or choose conversations manually. Press the button and the oldest unanswered conversation from the queue is assigned instantly.
Clear it ➡️Click ➡️Next ➡️Repeat.
Templates with macros? Of course. In common situations, operators just hit a couple of buttons and the system automatically fills in things like the user's name through macros.
You're probably not paying people to spend their day typing: «Hello John, blah blah blah...»
...a thousand times.
A few more important details:
➡️Passwordless login via secure links. Fire an operator? Kill their sessions and disable the link.
➡️Real-time chat. No page refreshes. Works like a normal messenger.
➡️Supports every attachment type: photos, videos, files, voice messages, stickers.
➡️Human replies always take priority over automated campaigns.
➡️If the user unsubscribes or blocks the bot, the operator conversation closes automatically.
➡️Mobile-friendly. Your operators can happily work from a beach in Thailand if they want.
Let's talk pricing. Inside
AlterCPA TOP you pay only for operator seats. Not for messages. Not for time. Not for moon phases. Just operator seats. If you have two operators working different shifts, one seat is enough.
➡️Pride — 3 operator seats, 15 campaigns — $42/month.
➡️Cattery — 15 operator seats, 100 campaigns — $135/month.
➡️Catlantis — 100 operator seats, unlimited campaigns — $451/month.Come on... you can afford it 😘